Support

Support

If a list does not sync, a share invite fails, sign-in isn't working, or Smart Scan misreads a photo, start with the notes below. For direct help, email support.

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Support URL for App Store Connect

Use this page as the public support URL in App Store Connect.

Troubleshooting

Sync and sign-in issues

  • Confirm you're signed in: open Grocer Settings and check the account section.
  • Pull to refresh after reconnecting to the network.
  • If sign-in fails, try signing out and back in with Apple or Google.
  • If a shared list isn't appearing, ask the owner to resend the invite link.

Smart Scan issues

  • Confirm camera or photo library access is allowed in iPhone Settings.
  • Use a clear, well-lit photo and avoid heavy shadows or glare.
  • Review detected items before adding them to a list — Smart Scan isn't perfect.
  • If you hit the weekly Smart Scan limit, the app will fall back to a lighter mode until the window resets.

Contact

Email grocer.support@gmail.com
What to include Describe the issue, what you expected, your iPhone model, and your iOS version. If the issue involves sharing, mention whether you are the list owner or collaborator. For sign-in issues, note whether you used Apple or Google.