Support

A list isn't syncing

1. Check your internet connection, then return to Grocer.
2. Open Grocer Settings and check that you're signed in to the account you normally use. Lists created without signing in stay on that device.
3. Pull down on the list to refresh after reconnecting.
4. If it still doesn't update, leave the app and reopen it. Note any error message and whether the issue affects one list or all lists.

If you have changes that haven't synced, contact support before signing out, deleting a list, or reinstalling Grocer. Signing out can clear the local cache, and reinstalling can remove data stored only on your device.

Sign-in or invitation problems

• Use the same sign-in method you originally used: Apple, Google, or email. A different method or email address may open a different account.
• If an email sign-in message doesn't arrive, check the address you entered and your spam or junk folder. Use the most recent message when trying again.
• If a shared list isn't appearing, check your connection and ask the owner to confirm you still have access or send a new invitation.
• If an invitation fails, tell support what happened when you opened it and whether you are the owner or collaborator.

Dictation won't start or misses words

• Allow Grocer to use the microphone and speech recognition. You can review those permissions in iPhone Settings under Privacy & Security.
• Grocer's dictation requires on-device speech recognition for your current language. If the app says it isn't available, you can still type your list.
• If the microphone is unavailable, finish any other recording or call and try again.
• Speak clearly, then check and edit the draft before saving. Grocer's in-app dictation processes audio on your device.

Smart Organize doesn't complete

• Check that the draft contains text, your internet connection works, and Grocer Pro is active.
• Review the draft before choosing Smart Organize. This sends the current text, including your edits, to Google Gemini after your permission; it does not send dictation audio.
• Smart Organize shares its AI usage allowance with Smart Scan. Follow any limit or reset message shown in the app.
• If it fails, keep your draft and note the error message before trying again. You can also save the text without AI organization.

Restore purchases

In Grocer, open Settings → Restore Purchases. Use the Apple Account that purchased Grocer Pro, and check your internet connection. If access is still missing, tell support the message shown after restoring. Don't purchase again just to troubleshoot.

Manage or cancel Grocer Pro

Open Grocer Settings → Manage Subscription, or go to iPhone Settings → your name → Subscriptions → Grocer. Follow Apple's cancellation steps. If you don't want a free trial to renew, cancel at least 24 hours before it ends. See Apple's cancellation instructions.

Deleting Grocer or your Grocer account does not cancel your subscription. Cancel it through Apple to stop future renewals.

Request a refund

For an App Store purchase, sign in to Apple's refund service with the Apple Account used for the purchase and choose Request a refund. Apple determines eligibility. See Apple's refund instructions if the purchase is missing or you need help.